A little preparation. A fuller picture.

Gather the information you already have.

Relevant veterinary history, information about current care and any existing rehabilitation instructions help provide context. You can also note the activities your dog enjoys, what has changed and the questions you most want to discuss.

Please confirm the centre’s requirements for veterinary referral or consent, records and arrival arrangements before a first visit. These details will be provided with live appointment information.

• Make a note of current medication and relevant veterinary advice.
• Record your main questions and day-to-day observations.
• Mention any worries about travel, handling or the appointment environment.

Tell us what helps your dog feel at ease.

Familiar routines, the way your dog prefers to be approached and situations they find difficult are useful things to share. So are communication needs or access requirements that would make your own visit easier.

If your dog’s circumstances change before an appointment, contact the appropriate clinical team to discuss what that means for the visit.

After the appointment.

Keep your dog’s agreed plan somewhere easy to refer to, and note any questions that arise when you are back at home. The team can explain instructions that feel unclear or difficult to fit into your routine.

General resources can support your understanding, but they do not replace the instructions given for your dog.