Invoices & appointment information
Use an owner enquiry to describe the dates and documents you need to discuss with the team.
Make an owner enquiryInsurance & administration
Make the paperwork easier to navigate.
A central place for owners to prepare insurance questions and for insurance companies to find the right enquiry route.
For owners
Start with your insurer’s requirements.
Policy requirements vary. Before discussing a claim, gather the questions you want to ask your insurer about the care being considered for your dog and the documents they need.
The checklist below is a starting point for that conversation. It does not confirm what any policy will cover.
- Does the policy cover the proposed rehabilitation services?
- Is a veterinary referral, consent or prior authorisation needed?
- Are there practitioner or registration requirements?
- What limits, excesses or time periods apply to the claim?
- Which invoices, forms or clinical details must accompany it?
Information from the centre
Keep your request specific.
Supporting clinical information
Explain which information has been requested and by whom so the next steps can be considered.
Contact the teamInsurance company enquiries
A dedicated preview route for insurers to state their request and relevant reference details.
Open insurer enquiryKeep related information together
Useful alongside an insurance enquiry.
The next step
Have a paperwork question?
Tell us which documents or details you are trying to organise and who has requested them.