Website wireframe — sample content & placeholder imagesExisting clients: Owner Hub
HOUSE OF HOUNDREHABILITATION · MOVEMENT · WELLBEING Site selector

Your first visit

A clearer picture. A shared starting point.

Your first assessment brings together the veterinary history, your observations and the dog in front of us. There is time to talk about what matters to you both.

A welcoming assessment space — placeholder image
A welcoming assessment space

What to expect

Start with a conversation.

  1. 01

    Before you arrive

    Share the information requested by the team and tell us about any questions, access needs or concerns about the visit.

  2. 02

    Meet, listen and assess

    Discuss your dog’s history and routine. The practitioner will explain the proposed assessment and the observations they want to explore.

  3. 03

    Agree the next conversation

    Talk through findings, priorities and any proposed next steps. Ask how guidance and updates will be shared with you and your vet.

Bring the everyday details.

A change on a familiar walk, the journey from bed to garden, or uncertainty around handling can all be useful starting points. You do not need technical language to describe what you have noticed.

  • Your main questions and the activities that matter to your dog.
  • Veterinary history, current instructions and medication information requested by the team.
  • Details of your dog’s routine, home environment and equipment.
  • Any relevant worries about travel, arrival or unfamiliar spaces.

A plan shaped around your dog.

Equipment and treatment options follow the assessment conversation. Your practitioner can explain why an approach is being considered, what the review process may involve and how your circumstances fit into the plan.

Common questions

A little more clarity.

Does every dog use the pool?
The assessment conversation comes first. The practitioner will discuss which settings or approaches may be appropriate for the individual dog.
Can I tell you about concerns before we arrive?
Yes. The intended enquiry route gives owners space to explain practical needs and previous experiences. In this wireframe, forms demonstrate the layout and do not send information.
Will you speak with my vet?
The finished service information will explain referral arrangements and how updates are shared with the veterinary team. These details need confirmation before the site goes live.

The next step

Tell us where you are starting.

Explore the owner enquiry form and the questions that could help prepare for a first conversation.

Ask about an assessment