Sample resource / Fees & paperwork
Questions for your insurer
A sample checklist for understanding your own policy before agreeing rehabilitation arrangements.
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Dog’s name:
Your name / date:
What may be covered?
Does my policy include the proposed service?
Space for handwritten notes
Does the insurer set requirements for the treating practitioner?
Space for handwritten notes
Before treatment begins
Is a referral, consent document or prior authorisation required?
Space for handwritten notes
What written confirmation should I request from the insurer?
Space for handwritten notes
Limits and payment
Which benefit limits, excesses or time limits apply?
Space for handwritten notes
Who pays the centre, and when is payment due?
Space for handwritten notes
Supporting documents
Which invoices, records or reports does the insurer require?
Space for handwritten notes
Who submits the claim and how should documents be shared?
Space for handwritten notes
Record the conversation
Date, insurer contact and reference provided:
Space for handwritten notes
Outstanding questions and the next agreed step:
Space for handwritten notes