Check your own policy
Ask your insurer which services your policy may cover and what information they require. The centre cannot determine cover or guarantee a claim decision on an insurer’s behalf.
- Does the policy include the proposed rehabilitation service?
- Are referral, consent or prior-authorisation documents required?
- Do benefit limits, excesses or time limits apply?
- Are there requirements relating to the treating practitioner?
- Who submits the claim, and when is payment to the centre due?
Invoices and supporting information
You may need invoices or relevant clinical information for a claim. Ask the centre which documents it can provide, what authorisation is required and whether any charge applies. Confirmed turnaround times and claims procedures will be published here.
Payment arrangements
Direct-claim availability and any administrative fees have not been confirmed for this concept. Do not assume that an insurer will pay the centre directly or that a treatment has already been authorised.